May/June 2025 Newsletter
New Product Announcement: EZTUBE TRAVEL STICK – send in a text (773-830-3763) to inquire how to order!
We now have a device for your VACATIONS. YOU WANT TO CONNECT TO THE TV AT THE cottage or wherever A TV IS PRESENT EZTUBE TRAVEL STICK IS THE ANSWER! The cost is $300, ONCE A YEAR. It includes 1 device, service for a full year OF BOTH EZTUBE AND X3M PLATFORMS. You can bring this device wherever you want. YOU ARE STILL SUBJECT TO THE NETWORK YOU CONNECT TO! SO IF THE NETWORK SPEED IS CRAP THEN the SERVICE WILL BE CRAP. PLEASE STOP BLAMING US. ALSO THIS DEVICE IS ONLY PURCHASEABLE IF YOU ARE A CURRENT CUSTOMER. THIS IS NOT FOR OUTSIDERS. THANKS
***no you cannot order this stick and drop your home services, if you drop your home services post purchase of this stick you will forfeit your purchase of the travel stick and you will be banned forever.
NEW INCENTIVE COMPETITION:
**This will be a 1 Month promotion. Anyone that referrals 1 FRIEND in the Month of June YOU will receive a brand-new android tablet with Eztube Services programmed on it and YOU will be allowed to take this device anywhere YOU want! The referral has to buy devices for home services FOR YOU TO WIN.
EZTUBE LITE!!!
TAKE EZTUBE LIVE TV AND VOD STREAMING ON THE ROAD WITHOUT INTERRUPTING YOUR HOME SERVICE. REMEMBER IF WE CATCH YOU USE EZTUBE OUTSIDE YOUR HOME YOU WILL BE REMOVED, IT HAPPENS MORE THAN YOU THINK.
EZTube Lite requires a separate monthly subscription. Think of this as finally getting rid of all the overpriced subscriptions once and for all!!! Click this link to see pricing.
This continues to be a problem…
*Can’t stress this enough if you don’t open a ticket then you won’t get a response, even if the ticket is not something the format supports you still need to do it. Answer to the best of your ability and put your reason in the notes.
**On the go forward if you are asked for a password from GOOGLE, simply switch accounts and use your own Gmail, nothing will break. And if you don’t have a GOOGLE account, it takes 10 minutes to set one up.
***TV SHOW AND MOVIE REQUESTS CAN NOW ONLY BE SENT ON MONDAY’S. IF THEY ARE SENT ANY OTHER DAY THEY WILL BE IGNORED, IF THEY ARE NOT sent in via the website link they will be ignored.
Those of you still using something other than a Shield or ONN device (We have very affordable pricing on the ONN devices), your old devices we WILL NOT be troubleshooted your trouble tickets will go unanswered. It’s time to UPGRADE!
-PLEASE NOTE THAT WE OPEN AT 10AM CENTRAL AND CLOSE AT 7PM CENTRAL, text messages after 7PM will be answered the following day ONLY IF THEY ARE SENT IN VIA THE WEBSITE TICKET SYSTEM.
-Help Desk line AND REFER A FRIEND PLEASE TEXT 773-830-3763, WE DO NOT ANSWER PHONE CALLS.
VOD Request – NOTE if the show is more than 3 seasons long we will only add the current and 1 previous season. All go forward seasons will be honored. If you have not referred any one to the service your request will not be prioritized. Use the link below to create a request.
Missed your renewal…
We send plenty of notices for you to renew. Starting March 1st if you fail to renew before the 10AM day of your renewal the 3months code will be deactivated on your account. The servers will shut you down, this is a costly process for us to reactivate all your accounts therefore you lose your discount.
New Devices…
We have a new device in the shop that is Ethernet Enabled. We also have decided to sell a Wifi ONLY device but you must send a text message to Help Desk to inquire about these. Click here to see the new devices.
Folks if you are still using a X96 device or (God Forbid) a Fire Shit it is time to upgrade. These devices are nearing the end of life and the service can’t run properly on them. Help Desk does not have the tools to troubleshoot these devices any more.
New Movies and Shows…
Please click on the link to see what movies and tv shows were added in the month of February, in case you missed it.
The Live TV Guide is updated between 8AM and 9AM every morning and 1PM and 3PM in the afternoon to capture the channels that were not ready in the AM. To ensure you have the most updated version of the guide, exit EZTube and relaunch. The channels will appear automatically. If the guide needs to scan and the app feels sticky. Take a 3 minute breather while the data updates, after a couple minutes you should be able to surf while the entire guide updates. This process can also cause, what seems like buffering, but really is the transition taking place. Depending on the last time the app was used will determine how much data needs to drop and be added. For example, if it has been 48 hours since your last use, 2 days of data need to fall off and 2 days of new data need to be added. This takes time depending your internet connectivity (Wifi usually takes longer) and the process really shouldn’t be interrupted.