X3M Trouble Ticket X3M Trouble TicketOpen a ticket for the VOD/X3MPlease enable JavaScript in your browser to complete this form.Name *FirstLastPLEASE NOTE THAT WE ARE CLOSED ON SUNDAYS, WE OPEN AT 10AM CENTRAL AND CLOSE AT 7PM CENTRAL M-F, SATURDAY 10AM TO 3PM. TICKETS after 7PM will be answered the following day.Phone *Have you done sections 2,3,4,&6 from the help desk troubleshooting page? See Menu Above! *YesNoIF YES YOU WILL BE EXPECTED TO GIVE US THE EXACT DOWNLOAD SPEED FROM THE DEVICE ALONG WITH A SCREENSHOT OF SAID SPEEDTEST IN THE SPACE BELOW. Which Tech Medium is your device Using? *EthernetWifiChoose your speed range below.50Mb to 100Mb101Mb to 200Mb201Mb to 400Mb401Mb to 600Mb601Mb or higher speed a you Please Describe your problem the best you can. (Do not say, "nothing works" your ticket will be ignored.) *Launch Analiti the speed test app on the device, run a speed test and up load a picture of said speedtest. Also add relevant screenshots of the X3M player. * Drag & Drop Files, Choose Files to Upload You can upload up to 5 files. Please Check One *TV Episode`MovieLIVE TVENTER BELOW THE LIVE CHANNEL, MOVIE, OR TV EPISODE (SEE DISCRIPTION BELOW FOR MORE DETAILS) *Enter the Name of the Movie OR TV Show OR LIVE CHANNEL. For a TV show please provide season# and episode#. Without this information your ticket will be ignored. IF THIS IS A LIVE CHANNEL PLEASE SAY WHICH PROVIDER AND THE NAME OF THE CHANNEL OR THE TICKET WILL BE IGNOREDNotesSubmit