X3M Trouble Ticket X3M Trouble TicketOpen a ticket for the VOD/X3MPlease enable JavaScript in your browser to complete this form.Name *FirstLastPLEASE NOTE THAT WE OPEN AT 10AM CENTRAL AND CLOSE AT 7PM CENTRAL, text messages after 7PM will be answered the following day ONLY IF THEY ARE IN THE TICKET FORMAT BELOW. HELP DESK TICKETS DURING OPERATING HOURS WILL ONLY BE ANSWERED IF THEY ARE IN THE TICKET FORMAT BELOW. IF YOU REQUEST A HOME VISIT THERE WILL BE A COST NOW AT $50 AN HOUR. from not your Phone *Have you done sections 2,3,4,&6 from the help desk troubleshooting page? See Menu Above! *YesNoWhich Tech Medium is your device Using? *EthernetWifiChoose your speed range below.50Mb to 100Mb101Mb to 200Mb201Mb to 400Mb401Mb to 600Mb601Mb or higherPlease Describe your problem the best you can. (Do not say, "nothing works" your ticket will be ignored.) *Upload a Screenshot of the problem on the tv screen. * Drag & Drop Files, Choose Files to Upload You can upload up to 5 files. Please Check One *TV Episode`MovieEnter the Name of the Movie or TV Show. For a TV show please provide season# and episode#. Without this information your ticket will be ignored. *NotesSubmit