The Live TV (EZTube App) guide for certain channels is updated every day; once in the morning between 8am and 10am and lastly between 11am and 1pm.
***IF you don’t see the guide data in the middle of the quick menu. Two things, one make sure you are on a channel which is supposed to have the data, i.e. Bravo, as opposed to any channel in the special events category. ANY special/ticket/+ channel will NEVER have have guide data. Secondly, you must let the guide do its scan, if the tv seems a little sticky give the app a minute or two to get going. As the guide scans up in the right hand corner bring up the quick menu and surf left and right through the categories and guide data will appear.***
There will not be any instructions for the mobile app. We recommend that you just play around with it, like any other app on your phone.
You will always be subject to your mobile network connection or wifi connection. It’s an easy app to use. Just click around and you will figure it out.
If you are looking for help finding a sporting event click on this link to our website EZTUBE Sports Channel Guide and you will see options to choose a sport at the top, just scroll through to alternate channels.
*Sometimes the best way to fix a channel that just starts buffering after watching something, like a sports event, for a long period of time. Quickly change the channel to the next channel and quickly switch back.
TO BETTER SERVICE YOU, WE ASK THAT YOU REPORT YOUR PROBLEMS AS THEY HAPPEN IN REAL TIME. PLEASE BE SPECIFIC, WHAT PROVIDER, WHAT CHANNEL NAME, WHAT CHANNEL NUMBER WILL HELP US HELP YOU. HOWEVER IF WE ARE CLOSED THIS DOC WAS CREATED TO HELP YOU WITH ANYTHING YOU NEED!
PLEASE CHECK YOUR NETWORK CONNECTIONS BEFORE OPENING A TICKET!!!!!
SEE SECTION 2,3,4,&6 CHECK YOUR INTERNET PROVIDERS APP FOR AN OUTAGE!!!!
IF YOU ARE LOOKING FOR HELP FINDING A SPORTING EVENTS CHANNEL OR THE MULTIPLE CHANNELS IT IS PROBABLY ON, CLICK ON THE LINK, AND LOGIN TO YOUR ACCOUNT. YOU SHOULD BE DIRECTED TO THE SPORTS CHANNEL GUIDE PAGE. CLICK ON THE ICONS TO CHANGE SPORTS, CLICK ON THE EVENT TO SEE THE MANY DIFFERENT CHANNELS. IN MOST CASES YOU HAVE ACCESS TO THE CHANNELS LISTED. USE IN EZTUBE/SLAYERTV APP SEE SECTION 10.7 BELOW FOR HELP.
Folks PLEASE check P2 Provider before sending texts that you don’t have tv especially when we are closed for the night, we appreciate that you are reporting P1 being down on your end. However, we have 2 providers for this very reason, there is a line break in each category, it literally says “P2 Provider Starts” from that point on its then P2.
PLAY FAILED ON ALL CHANNELS
Section 3 first then Section 2 Reboot the device. And if that doesn’t go back to Section 3 and instead clear the cache. Clear the data is the last option only should be performed if we tell you to do it.
Once you are in settings scroll down to apps click on it> then scroll to EZTUBE app click on it> scroll down to clear data and on click on that.
Table of Contents (Sections 1-12)
1.Reconnecting HDMI…
2.When in doubt REBOOT EVERYTHING!…
3.Android Devices: Clear Cache…
4.These steps should always be performed…
5.Go to Nvidia’s Website for remote control help…
6.CHECK THE BATTERIES IN YOUR REMOTE…
7.IF YOU HAVE LOST SOUND…
8.To change your player codec in the X3M player…
9.EZTube Instructions…
10.X3M Player Instructions…
11.Reconnect Service to X3M Player…
SECTION 1
Reconnecting HDMI
Pull the hdmi cord out of the shield and the tv, also pull the power cord on the shield and the tv. Do this in order, plug in the HDMI into the tv then the shield. Then plug in the power cord of the tv and then the shield. You should see the home screen now. ALWAYS take note of which HDMI port you put the shield into to make sure you put the correct input/source on the tv.
SECTION 2
When in doubt REBOOT EVERYTHING! (That includes your modem/router and the device that is being used by EZtube) That is rule #1 to resolve any problem. Unplug your stream device(s) from the power outlet. Let it sit for 2-3 minutes. Unplug your modem/router from the power outlet. Let it sit for 2-3 minutes. Plug power cord of the modem/router back into the outlet. Wait for all lights on both your modem/router to come back on. Plug the power cord for your streaming device(s) back in.
SECTION 3
Android Devices:
From the Home Screen
1. Go to settings icon (looks like a sprocket gear)
2.Device Preferences
3. Storage
4. Internal Storage
5. Cached Data (Click It) Keep clicking OK until the number of Cached Data stops going down.
6. Relaunch EZTube (Run it for at least 30 minutes)
SECTION 4
These steps should always be performed, before sending in a ticket to the help desk, if YOUR internet or our service seems lagging follow the steps below. (MOST BE PERFORMED ON EVERY DEVICE YOU OWN)
ANALITI LOGO
1.RUN A SPEED TEST WITH ANALITI – IF THE APP IS NOT WORKING THAT MEANS YOU NEED TO Update YOUR APPS IN GOOGLE PLAY STORE. (Please use google search to learn how to use Google Play Store, it’s their app. We don’t work or interact with Google.)
2. Understanding your network speed is crucial to your service working properly.
3. If google play store is asking for a password you will need to change to our new login using these steps.
Go into settings of the device
Scroll down to “Accounts & Sign” click on that.
Next click on the google account that is already there.
Next click on remove and the account should be removed
Go back to the home screen and click on google play store and enter these credentials
Username: [email protected] Password: Caravan$0530
Username: [email protected] Password CarmelTV$2024
4. If Google Play gives you a number to verify the user we need that number and you must send it right away to the help desk.
5. Click on the “J” in the top right corner
6.Click on “manage apps and games”
7. Click on update all.
This will keep your network and devices as fresh as they can be. Always make sure to Speedtest weekly to ensure you’re getting the speeds that you’re paying for.
After rebooting your modem/router be patient. ALL WILL BE FINE!
SECTION 5
Go to Nvidia’s Website for remote control help (You have to be on the home screen to pair the remote after you put new batteries in it.)
Repairing Shield Remote Control
https://www.nvidia.com/en-us/shield/connect/#shield-remote
This will keep your network and devices as fresh as they can be. Always make sure to Speedtest weekly to ensure you’re getting the speeds that you’re paying for.
After rebooting your modem/router be patient.
SECTION 6
CHECK THE BATTERIES IN YOUR REMOTE
You should always count to 45 before plugging any device or modem/router back in.
PLEASE UNDERSTAND THE INTERNET SPEED THAT YOU PAY FOR…
If we haven’t sent a message out that there is a service issue. The issue you are having is on your end. WE will do our best to help you after you have done these steps.
Most of the time when a channel is out IT IS REBOOTING ON THE PROVIDERS END. BE PATIENT THE CHANNEL WILL RETURN.
MOST, IF NOT ALL OF YOU SHOULD KNOW HOW TO CLEAR THE CACHE. YOU SHOULD ALSO KNOW HOW TO GET INTO SETTINGS to ACCOMPLISH THIS TASK!
THE TEAM WILL ASK YOU IF YOU HAVE DONE ANY OF THESE BEFORE HELPING YOU.
SECTION 7
IF YOU HAVE LOST SOUND BUT STILL HAVE VIDEO, MOST LIKELY THE PROBLEM IS THE HDMI CORD. REMOVE THE POWER CORD FROM THE DEVICE AND THE TV, THEN THE HDMI CORDS, AND COUNT TO 45.
IN THIS ORDER PUT THE CORDS BACK IN… HDMI TO TV, HDMI TO DEVICE, POWER CORD TO DEVICE. YOU MIGHT HAVE TO DO THIS A COUPLE TIMES.
SECTION 8
To change your player codec in the X3M player go to the main settings menu and scroll down to “player” in blue and find movies, click on it, next click on player, make sure you are on “Build-in VLC Player.” Go back to the main settings menu and repeat the process to change the player on series.
SECTION 9
EZTube
1. If the app feels stuck, follow instructions on how to clear the cache per the other sheet.
2. EZTube will go back to the channel you left off on prior to exiting the app to the home screen.
3. Always hit the dot on the remote control to exit to the home screen. Do not stream the EZTube
when you are not using it. Exit the app when you are done or going to sleep.
4. Hit the middle button on the remote to bring up the “Quick Menu,” the categories, channels, and guide will appear.
1. Click on the channel you want or hit the back button to make the quick menu disappear.
2. To find different categories use the outer circle and click left or right you will see the category highlight orange.
3. Notice each category name ends in P1 and P2.
1. This is because you have 2 providers built into our app, this for backup. If NBC Chicago P1 has an issue scroll down.
2. Every category will have line break alerting you that have left P1 and now entering P2
3. Literally says “P2 Provider Starts”
4. Make a favorite be on the channel in the quick menu, hold down the middle button on the remote control.
1. A pop-up menu will appear click on “add to favorites”
5. When making favorites, whatever channel it might be, first select the P1 channel then scroll down to the channel’s counterpart on the P2 side.
1. This will allow you to access both channels quickly from the “favorites” category which is the first category all the way to the left.
2. “Favorites” category will always be the first category to the left.
6. The other pertinent buttons on the remote control are the volume buttons (bottom left side). Set the tv to an acceptable level. Then control high and low with the shield.
7. The search function can be found by hitting the back once or twice. It depends if the quick menu is up or not, if it’s not then you click the back once, if it is then you have to press the back button twice. A menu will appear, navigate to search and click on it.
SECTION 10
X3M Player
SETTINGS (Widget Gear Top Right)
▼Do this every time you start the app….▼
“Update playlists” → All playlists are synchronized with the XEEV Playlist Editor. If the last EPG import was more than 12 hours ago, the EPG data will also be updated.
MOVIES OVERVIEW
Buttons used on the remote control:
Navigation keys, Select, Back
Description:
Here you can find the list of your movies. You can change the sorting in the settings.
By clicking on the “LEFT” (When the focus is in the first column), “MENU” or “BACK” button, the menu will be displayed where you can select the categories and navigate to other areas. For mobile devices, you should tap the group’s title. Navigate with “RIGHT” to close the menu. With mobile devices you tap on the area outside the menu to close it.
By clicking on a poster you get to the detailed view of this movie. The list is displayed again with the “BACK” button.
You can search by clicking on the “SEARCH” symbol in the toolbar. You also get the focus on the “SEARCH” symbol when the focus is in the last column and you click on “RIGHT”
MOVIES DETAILED VIEW
Buttons used on the remote control:
Navigation keys, Select, Back
Description:
Here you can find detailed information about the selected movie.
Click on “PLAY” to play the movie. If available, you can start the trailer by clicking on “TRAILER”. In the trailer view you can go back with the “BACK” button.
The “STAR” symbol marks this movie as a favorite and vice versa. If you have started the movie, it will be marked as “Unseen”. “Click on the” EYE “symbol to reset it
SERIES OVERVIEW
Buttons used on the remote control:
Navigation keys, Select, Back
Description:
The operation in the series overview is the same as in the movies overview
SERIES DETAILED VIEW
Buttons used on the remote control:
Navigation keys, Select, Back
Description:
The operation in the series detail view is the same as in the movie’s detail view. Here you can click on the season and view the list of episodes. You start the episode by clicking on an episode.
Click on the settings icon gear> click on edit playlists> click on the playlist line (either called SVD or Playlist 1)
scroll down to delete. Next click on the playlist + icon and send us the alphanumeric number to reactivate.
Once the upload to the app is down back to the main settings menu and scroll down to “player” in blue and find movies
click on it, next click on player, make sure you are on “Build-in VLC Player.” Go back to main settings menu
and repeat the process to change the player on series.
Section 11
Reconnect Service to X3M Player
When you start the X3M Player you should see an alphanumeric code and next to it says (V3).
We need the (V2) version.
First click on the V3 code and you will be taken to another screen where you can delete that code.
Next Navigate to the BIG Plus Sign on top and hold down the ok button.
This will create the V2 code that we need to activate your service.
Send us the code, once we text you back saying everything is active click on the code and the service will load up.
Please see Section 9 to make sure your player codec is correct for both movies and tv shows.