Trouble Ticket Please enable JavaScript in your browser to complete this form.Name *FirstLastPLEASE NOTE THAT WE OPEN AT 10AM CENTRAL AND CLOSE AT 7PM CENTRAL, text messages after 7PM will be answered the following day ONLY IF THEY ARE IN THE TICKET FORMAT BELOW. HELP DESK TICKETS DURING OPERATING HOURS WILL ONLY BE ANSWERED IF THEY ARE IN THE TICKET FORMAT BELOW. IF YOU REQUEST A HOME VISIT THERE WILL BE A COST NOW AT $50 AN HOUR. Phone *Have you done sections 2,3,4,&6 from the help desk troubleshooting page? See menu bar for HDT page link. *YesNoIf no, please click on the help desk troubleshooting link above and make an attempt to DIY your problem first. Which Tech Medium is your device Using? *EthernetWifiHave you ran a speedtest on the device? *YesNoIf no, please do so before proceeding.If Yes, choose your speed range below. *50Mb to 100Mb101Mb to 200Mb201Mb to 400Mb401Mb to 600Mb601Mb to 900Mb or higherPlease Describe your problem the best you can. (Don't not say, "nothing works" your ticket will be ignored. IT IS IMPOSSIBLE for all the channels to be buffering all at once the issue is on your network. When there is a system issue we will notify you via text.”) *Upload a Screenshot of the speed test or relevant pictures that best explains your problem. * Click or drag a file to this area to upload. If you are reporting a channel please select the provider below. *P1P2Pick a Category *Major News NetworksABCNBCCBSFOXEntertainmentKidsMovie ChannelsSky MoviesSports NetworksSports Networks (2)Special EventsMLBMLB (2)NFLNFL (2)ESPN+NHLNBAOtherPlease type in the name and number of the channel you are reporting. *Submit